Contact
One mailbox, read by a person. Write about engineering work, partnerships, press, or anything on this site you think is wrong.
Write to us
Email is the fastest way to reach us and the one we watch most closely. Telephone if you would rather speak to someone; post if you would rather write on paper.
- Entity
- BluKernel Labs, a registered sole proprietorship in India
- Address
- 11th Floor, Innov8 Coworking Space, Prestige Tech Park, Platina 2, Outer Ring Road, Kadubeesanahalli, Bengaluru, Karnataka 560087, India
- hello@blukernel.com
- Telephone
- +91 8088955890, Monday to Saturday, 10.00 to 18.00 IST, except public holidays
- Grievance Officer
- Sheuli Mondal — sheuli@blukernel.com
Entity particulars
BluKernel Labs is a registered sole proprietorship in India. It is not a company and not a limited liability partnership, so it has no CIN. It is not registered for GST at present; where that changes, the registration number will be published here and on every invoice.
These particulars are published under Rule 4(2) of the Consumer Protection (E-Commerce) Rules, 2020, which requires an entity operating a digital platform to display its legal name, the address of its place of business, and the contact details of its customer care and grievance channels.
Registered place of business
BluKernel Labs, 11th Floor, Innov8 Coworking Space, Prestige Tech Park, Platina 2, Outer Ring Road, Kadubeesanahalli, Bengaluru, Karnataka 560087, India
This is a working office, not a shopfront, and there is nobody at a counter to serve you. If you want to come in person, write or telephone first so that someone is expecting you.
How quickly we reply
- Acknowledged within 24 hours.
- Answered within seven days. If a matter genuinely needs longer we will say why before the seventh day and finish within 15 days.
- A security report: replied to within 24 hours. Put "Security" in the subject line. We will not threaten you, and we will credit you if you want the credit.
- An order or direction from a court or a lawfully authorised officer: acknowledged in writing on receipt and acted on within three hours.
We are a small operation and we would rather publish times we can keep than times that sound impressive.
Grievance Officer
Appointed under Rule 3(2) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and handling personal-data grievances under the Digital Personal Data Protection Act, 2023 as well.
- Name
- Sheuli Mondal
- Designation
- Grievance Officer, BluKernel Labs
- sheuli@blukernel.com
- Telephone
- +91 8088955890
- Address
- 11th Floor, Innov8 Coworking Space, Prestige Tech Park, Platina 2, Outer Ring Road, Kadubeesanahalli, Bengaluru, Karnataka 560087, India
- Hours
- Monday to Saturday, 10.00 to 18.00 IST, except public holidays
If we do not put it right
We would rather fix it ourselves, and the times above are what we hold ourselves to. If we miss them, you do not have to keep talking to us.
- Consumer complaints — the National Consumer Helpline on 1915, or consumerhelpline.gov.in, or a District, State or National Consumer Disputes Redressal Commission under the Consumer Protection Act, 2019, including where you live or work. Online filing is at edaakhil.nic.in.
- Your personal data — the Data Protection Board of India, once you have been through our grievance process.
- A decision about content — a Grievance Appellate Committee at gac.gov.in, within 30 days of hearing from us.
Nothing on this site asks you to go to arbitration, or to give up the consumer forum where you live.
About our products
Questions about a product we operate are best sent to that product, which has its own support address and its own Grievance Officer entry.
- GoodLuck — getgoodluck.in, hello@getgoodluck.in. Its contact page carries the full details.
Write here instead if you would rather. We will pass it on the same day and tell you we have.
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