Refunds and Cancellations

Version 1.0 · Effective 3 September 2026

Nothing is sold on this website. That is the short answer, and for almost everyone it is the whole answer. The rest of this page exists because a refund policy that simply says "not applicable" is no use to anyone checking one.

Nothing is sold on this website

blukernel.com is operated by BluKernel Labs, a registered sole proprietorship in India. It is not a company and not a limited liability partnership, so it has no CIN, and it is not registered for GST at present.

blukernel.com has no shop, no checkout, no subscription, no payment page and no account. We will never ask you for card, UPI or bank details on this site. If a page on blukernel.com ever asks you to pay for something, it is not ours — close it and tell us at hello@blukernel.com.

So there is nothing here to cancel and nothing here to refund. This page is published anyway, because payment gateways, app stores and anyone doing diligence on us will look for one, and "the page does not exist" is a worse answer than this one.

Where the policies that do apply live

BluKernel Labs builds and operates its own software products. Where a product takes money, it publishes its own refund and cancellation policy, and that policy governs the purchase — not this page.

• GoodLuck — free kundli, panchang, rashifal and kundli milan, plus paid consultations with practitioners. Its refund policy, with every window and day count set out, is at getgoodluck.in/legal/refunds.html.

If you paid for something in one of our products, that product's policy is the one to read, and its support address is the one to write to. Writing here instead will not lose you anything — we will pass it on the same day and tell you we have.

If we invoice you directly

Occasionally BluKernel Labs may invoice a business directly rather than through a product — for a partnership or a licence, say. Those are individually negotiated and the contract governs them. Where it is silent, these apply.

• Work not deliveredFull refund of anything paid for it, to the account it came from. No deduction.
• Work cancelled before it startsFull refund of anything paid in advance.
• Work delivered as agreedNot refundable merely because you changed your mind afterwards. Where it was not delivered as agreed, we correct it or refund the part that was not.
• Duplicate or mistaken paymentRefunded in full, with nothing deducted, within one working day of it being identified.

Refunds go back to the account the money came from. We do not issue credit notes in place of money unless you ask for one. Where tax was charged it is refunded with the rest.

How to ask

Write to hello@blukernel.com, or telephone +91 8088955890, Monday to Saturday, 10.00 to 18.00 IST, except public holidays. Include the invoice number or payment reference, the amount, the date, and what happened. If some of that is missing we will still open the request and ask you for the rest.

Our timings

• Acknowledged within 24 hours.
• Decided within three working days of our having what we need.
• Initiated with our bank or gateway within one working day of deciding.
• Reaching you in five to seven working days for cards and net banking, and usually one to three for UPI or a bank transfer. That last stage sits with your bank.
• Fully resolved within one month of receipt, which is the outer limit set by Rule 4(5) of the Consumer Protection (E-Commerce) Rules, 2020.

If we say no

Escalate to our Grievance Officer, who acknowledges within 24 hours and resolves within seven days, and within 15 days at the outside.

Beyond us: the National Consumer Helpline on 1915 or consumerhelpline.gov.in, or a District, State or National Consumer Disputes Redressal Commission under the Consumer Protection Act, 2019 — including the commission where you live or work. Online filing is at edaakhil.nic.in. We will not ask you to go to arbitration.

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